Between Doormat & Diva: Find the Sweet Spot Between Service and Servitude.

CUSTOMER relations; MASSAGE therapy; MEDICAL care; MEDICAL office management; MEDICAL practice; HEALTH self-care; PROFESSIONAL practice; JOB performance; CLIENT relations; PROFESSIONALISM

The author discusses the need for balance in providing customer service in massage therapy. It states that homeostasis can be achieved when clients are taken cared of and practitioners also take care of themselves, and that support to all parties is needed in any good professional or personal relationship. Also noted is the value of clarifying one's mission as a massage therapist and in one's practice as a point of reference in providing good customer service.