Retention, Referrals & increased Revenue: Is Client Management the Skill Missing from Your Massage Practice?

OCCUPATIONAL achievement; MASSAGE therapy; MEDICAL office management; CLIENT relations; MEDICAL referrals; COST effectiveness; PATIENT care; EMPLOYEE retention

The article encourages massage practices to implement client management procedures to increase client retention, quality referrals and increase revenue. Topics discussed are advantages of client management, essential marketing and monetization skills to accelerate client numbers, example of questions to ask to assess a client's complaint of lower back pain, and significance of learning client management and communication skills to boosting self-esteem, credibility and financial success.