Through the Looking Glass.

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      As for our patient, Steve: Transcarent informed him he could save $1,500 to $2,000 on a surgery through the same group that evaluated his knee, leading him to note that he "got more information from [Transcarent] without any hassles or wasted time than I got by doing this on my own." So Transcarent works with client companies to market directly to employees, rather than having them languish in front of an online menu of benefit add-ons. Patient navigation companies such as Accolade, Patient Navigator, and WithMe Health are well established. The idea behind Transcarent, says Tullman, is to put customers, not insurers, at the head of the line - so patient experience is like user experience in the rest of the service economy. [Extracted from the article]